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International Orders

Shipping

  • Duty and taxes are the customer's responsibility since we do not pre-collect import duties and taxes at the time of your order (please contact your local Custom's Office for an estimate of these fees).
  • Merchandise is shipped from the United States.
  • The majority of in-stock items will ship within 48 business hours (this excludes weekends and US holidays).
  • For orders over $200, please add 45% of your merchandise total for shipping and handling charges or a minimum of $40.00 USD, whichever is greater. You may expect to receive your order shipped by Express Air in 7 - 10 business days after processing. Additional shipping charges may apply for over-sized items as indicated. We will notify you of these charges by e-mail. We will not release your order for processing until you have approved the charges.
  • In some cases, items may ship separately.
  • We cannot bill your personal carrier account.
  • Given that you are ordering merchandise from a company outside of your country, local customs officials may require inspection of imported parcels and assess appropriate import duties and taxes.

 

Returns

  • Please confirm the items you received are what you ordered.
  • If you are not completely satisfied with your purchase, please return it to us within 30 days of receipt.
  • We will accept items returned after 30 days on an inspection basis.
  • You may be charged a restock and cleaning fee of 30%.
  • Package the item(s) securely in the original shipping carton, ship the package to the address listed below. We will not accept COD packages. For additional questions, please call 1-916-371-1554.

Aerisk: Pegasusmaiden
c/o Customer Returns
1004 Maryland Ave
West Sacramento, CA 95691 USA

 

Exchanges and Refunds

  • Items returned will be refunded at the original purchase price in the original method of payment used on the order.
  • Items returned after 30 days will be processed at the lowest sale price.
  • If replacing your item, regular shipping charges, duty, and taxes will apply.
  • We will not refund shipping and handling charges unless an error occurred by Pegasusmaiden.com in the shipment of your order.