- Duty and taxes are the customer's responsibility since we do not pre-collect import duties and taxes at the time of your order (please contact your local Custom's Office for an estimate of these fees).
- Merchandise is shipped from the United States.
- The majority of in-stock items will ship within 48 business hours (this excludes weekends and US holidays).
- For orders over $200, please add 45% of your merchandise total for shipping and handling charges or a minimum of $40.00 USD, whichever is greater. You may expect to receive your order shipped by Express Air in 7 - 10 business days after processing. Additional shipping charges may apply for over-sized items as indicated. We will notify you of these charges by e-mail. We will not release your order for processing until you have approved the charges.
- In some cases, items may ship separately.
- We cannot bill your personal carrier account.
- Given that you are ordering merchandise from a company outside of your country, local customs officials may require inspection of imported parcels and assess appropriate import duties and taxes.
- Please confirm the items you received are what you ordered.
- If you are not completely satisfied with your purchase, please return it to us within 30 days of receipt.
- We will accept items returned after 30 days on an inspection basis.
- You may be charged a restock and cleaning fee of 30%.
- Package the item(s) securely in the original shipping carton, ship the package to the address listed below. We will not accept COD packages. For additional questions, please call 1-916-371-1554.
c/o Customer Returns
1004 Maryland Ave
West Sacramento, CA 95691 USA
Exchanges and Refunds
- Items returned will be refunded at the original purchase price in the original method of payment used on the order.
- Items returned after 30 days will be processed at the lowest sale price.
- If replacing your item, regular shipping charges, duty, and taxes will apply.
- We will not refund shipping and handling charges unless an error occurred by Pegasusmaiden.com in the shipment of your order.