- Shipping Dates: Monday - Friday. We do not ship items on Saturday, Sunday & Holidays.
- Processing Time: The majority of in-stock items will ship within 48 business hours (this excludes weekends and US holidays).
- Shipping Location: Sacramento, California (USA).
- Shipping Services: USPS first class (3-5 days) and USPS first class international (1 - 3 weeks) are selected by default. Delivery confirmation is now included with all orders in the USA.
- Additional Services (available upon request):
- USPS Priority Mail
- USPS Express Mail
It is the customers responsibility to provide the correct shipping address. If an incorrect address is provided; we cannot guarantee refunds, exchanges, or reshipment. Please verify your shipping address on Paypal before making a purchase. If the addresses does not match we will ship to the paypal address.
- Please confirm the items you received are what you ordered.
- If you are not completely satisfied with your purchase, please return it to us within 30 days of receipt.
- We will accept items returned after 30 days on an inspection basis.
- You may be charged a restock and cleaning fee of 30%.
- Package the item(s) securely in the original shipping carton, ship the package to the address listed below. We will not accept COD packages. For additional questions, please call 1-916-371-1554.
c/o Customer Returns
1004 Maryland Ave
West Sacramento, CA 95691 USA
Exchanges and Refunds
- Items returned will be refunded at the original purchase price in the original method of payment used on the order.
- Items returned after 30 days will be processed at the lowest sale price.
- If replacing your item, regular shipping charges, duty, and taxes will apply.
- We will not refund shipping and handling charges unless an error occurred by Pegasusmaiden.com in the shipment of your order.